FAQ - Answers to frequently asked questions about our products and services

No, you do not need to reach a specific order value to place an order with us. However, shipping within Germany is free for orders of €99 or more.

If you have forgotten your password, it is not a problem. Simply click “Forgot password” in the login area. Enter your email address and the character string there. We will then send you a link to change your password.

We use Klarna and PayPal as service providers for purchase on account. Problems may occur during the data check. The most common ones are that you have provided a delivery address different from the billing address or that you are ordering for a company and are not registered with SCHUFA for it.

If you are ordering for a company, please send us a brief email with your order to ticket@medicalcorner24.com .

As a school, office, authority, or other institution with public funding, please use our document for fax inquiries to place an order.

If you are ordering as a private customer and would like to keep your order as it is, simply call us at +49 (0) 2368 89 89 779 or email us at: ticket@medicalcorner24.com . Please note that payment in advance is the only payment method available here.

We are very sorry that you have decided to cancel an order. However, if you do decide to cancel, please do so as soon as possible after placing your order.

We can only cancel the order as long as it has not yet left our warehouse. It is also possible to cancel only part of the order.

The best way to cancel your order is simply to contact us by phone. The number is: +49 (0) 2368 89 89 779. Of course, you can also inform us of your cancellation request by email at ticket@medicalcorner24.com.

We are happy to accept your return within 14 days. Please also note that the law governing returns changed on June 13, 2014, and since that date, the buyer has been responsible for return shipping costs.

You can find all the information and a pre-filled form here .

Of course, you do not need to register with us to place an order. We also offer you the option of ordering as a guest.

If you do not create a customer account, you will need to enter your details again for future orders. To avoid this, it makes sense to create a customer account, where you can see all your details and previous orders at a glance and, of course, always have them readily available.

We offer you a wide range of payment options.

You can choose from:

Cash payment upon collection
Advance payment by bank transfer
Payment via Amazon Payments
Payment via PayPal
Payment via instant bank transfer
Payment by invoice via Klarna or PayPal

If you place an order by phone as a private customer, payment is only possible in advance; we will be happy to send you the invoice by email or mail.

As a government office, public authority, school, church, or any institution with a public-sector sponsor in Germany, you can of course purchase on account. Simply fill out our order document and send it to the following number: +49 (0) 2368 89 89 757.

Of course, you do not need to register with us to place an order. We also offer you the option of ordering as a guest.

If you do not create a customer account, you will need to enter your details again for future orders. To avoid this, it makes sense to create a customer account, where you can see all your details and previous orders at a glance and, of course, always have them readily available.

You can view your recent orders, as well as your current order, only with a customer account.

To view your orders, simply go to customer account and select My Orders. There you can see all your most recent orders at a glance.